Even technology companies benefit from having the extra time of not having to take care of the 24×7 monitoring, patching, and other of many tasks that are critical for maintaining the business, but for most of them, not their core. ZALTS has people, tools, and processes to manage technology services, all the time.

Change Management

Off course we do Change Management, DevOps is not giving up on what to do, but is to change how we do. By understanding the maturity and business requirements of each one of our clients, we can make it happen while working to improve availability, performance, and the most important process in any Change Management: communication. Geek teams usually don’t forget to work on the technology, but very often forget to work with the people.

Incident Management

As a matter of fact, technology will fail, either by a problem or by not executing the way its users want. Since problems are not something we can avoid, ZALTS has processes, tools, and people to respond 365×24 to incidents. Our services include monitoring, response, 3rd party vendors management, ticketing system, escalation management to support our clients.

Provisioning Management

It is easier than ever to have computing power available, but sometimes we end up using more them necessary. By measuring the real used capacity together with the internal teams and evaluating business seasonality, we can work to avoid any over expenses or underperformance.

Patch Management

Keep the data safe requires a lot of effort and one of the most simple security measures available is to address the know problems. Although patch management can be very complicated, we create a customized method to support our clients integrated with our Change Management and Security Management processes, avoiding overexposure to known vulnerabilities or outages due to patch application.

Access Management

Every new system, technology, or even cameras, comes with a new place to add users or passwords, and if not adequately protected, they can be used to attack other areas of the businesses. Analyze who can access, when and why is not enough, as part of our onboarding process we identify ways to use or implement Single Sign-on and Password Vault solutions, so we can reduce complexity, manage access and help to delete that old spreadsheet or text file with all the company passwords.

Security Management

Security isn’t the same as it was, I know it is supposed to be a cliche, but it is not, every time you read this phrase, security will be different. A new malware, a new way to do malware, a new security tool, a new way of attacking old technologies, a new technology to be attacked in an old way. Yes, security is a hard job, and we can’t do alone, awareness is the best tool, having more people in the business looking for where the next open door is priceless in this war. The next step is to implement a comprehensive set of best practices. We work with CISecurity benchmarks, adequating and automating its implementation. Another layer is to implement tools to monitor the environment, first, the ones that examine vulnerabilities and other compliance; second, tools to store and analyze logs and other machine data.

Continuity Management

With all this stability of the cloud, users and business understand that any application or service will be available all the time. And for most of the time it is true, but when technology is not used to its full potential, all the critical business applications could end up in one machine in the cloud, what is in several aspects, is not different than have under the desk of someone. Of course, this is an extreme comparison, but not far from what some business are doing with their cloud applications. Working with the business and technical teams, we can develop and test how the business workflows are affected by technology failures, and with this information improve the overall continuity.